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Frequently Asked Questions

How do I create an account on the My Social Security Self Service Portal?
How do I change my password?
I have forgotten my password, what should I do?
How do I update my security questions?
Who can complete a registration application using the My Social Security Self Service Portal?
How do I view my portal history?
How can I view the status of my Social Security Registration application?
How can I delete my Portal account?
How can I update my email address?
Can I register multiple persons using one account?
Can I register my child using my account?
Can I request a replacement card through the portal?

General FAQ

What is Social Security?
Is there coverage for our entire family under the Social Security program?
What does "Insured Person" mean?
What does "Insurable Employment" mean?

Registration FAQ

Why is it necessary for persons to register as a member of the Social Security Program?
Why is your Social Security number important?
Do minors need to be present when applying or renewing their card?
What is the cost for a Social Security card?
How long does it take to process a Social Security card?
How soon can a Social Security card be renewed before it has expired?

Contributions FAQ

Can I borrow from contributions already paid into the Program?
How can I be sure that my employer is paying contributions?
What can I do if my employer is not paying contributions on my behalf?
As an employer, how can I pay contributions for my employees?

Benefits FAQ

What are all the benefits that SSB provides to Insured Persons of the Program?
How much should Employers pay their employees for sick days?
How much time do I have to submit my Sickness benefit claim?
What are the qualifying conditions for the Sickness Benefit?
What are the qualifying conditions for the Maternity Benefit?
What is the difference between Maternity Benefit and Maternity Grant?
Does SSB offer a Paternity Benefit?
What are the qualifying conditions for the Maternity Grant?
What does the SSB Funeral Grant cover?
What are the qualifying conditions for the Funeral Grant?
Does SSB offer Survivor's Benefits to family members of a deceased loved one?
What are the qualifying conditions for the Survivor's Benefit?
Does SSB offer a Retirement Benefit?
What are the qualifying conditions for the Retirement Benefit?
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Type
Social Security Number
Registration Expiry Date
Immigration Status
Age
Employer No